Quick recap of main points of attending medical
1. You are under observation from the moment you come within sight of the building
and remain so until you leave sight of the building.
2. How you arrived: ie walking from bus stop to building, driving to building, arriving at
interview unattended will be taken into account.
3. Once in the building your movements are under observation. When being escorted
from reception to interview room you are being observed by the doctor.
4. Nothing is “Off the record”. You may feel as though you are being engaged in
casual conversation but you may inadvertently say something to damage your
claim.
5. Copy everything they send or give you, ask for a copy of anything you sign or are
asked to read on the day.
6. Keep accurate records of any correspondence or phone calls, if any changes are
made via telephone always confirm things by writing. If you fax anything ring the
confirmation number.
7. Make notes during and after your examination
8. Insist the Doctor listens when you explain the nature of your disability, remember,
he has no idea at all of your medical history and will not know how your disability
affects you.
9. Whilst typing your previous answer the doctor may be asking you the next question.
Don’t answer till he has finished typing to ensure your answer is correctly heard and
understood.
10.Every action from entering the building to leaving is taken into account and is to be
considered part of the examination.
11. Always assume that reception staff will report on your use of mobile phones, ipod,
radio, movement/mobility, removing your jacket etc. whilst you are in the waiting
area.
12.You will be given the lowest chair (without arms) they can provide during your
examination unless you make prior arrangements, even then make sure it meets
your needs during the examination.
13.They may confuse you by asking the same question several times in different ways.
14.They will not listen to a word you say about your illness unless you have medical backup
15.You are entitled to ask the Doctor to read his notes back to you and to challenge
anything you think is not a true representation of the facts.
16.Ask your companion to help you rise or sit or help you to remove or put on your
clothing.
17.Think before you answer any questions as they will be coming thick and fast.
18.Tell the Doctor if you are in pain during the examination.
19.Do not hesitate to complain if you think the information in the medical report is
wrong, inaccurate or as in some cases assumed and made up.
20. When discussing your illness and symptoms talk about your worst days rather than
your average day.
21.After the medical write to your BDC (benefit delivery centre) and request a copy of
your medical report. Once you receive this check it carefully for any inaccuracies.